Shipping policy

📦 Shipping Policy – Sirene Hair

Effective Date: April 15, 2025

At Sirene Hair, we are committed to ensuring your order arrives safely, promptly, and with care. This Shipping Policy outlines how we process and deliver your orders.

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🕒 Processing Times

• In-stock items: Orders are processed within 1–2 business days.

• Out-of-stock / Custom items: Processing may take up to 7 business days, especially for custom wigs or specific size requests.

• Weekend & Holidays: Orders are not shipped or processed on weekends or public holidays.

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🚚 Shipping Methods & Delivery Times

Note: Delivery times are estimated and may vary due to customs or courier delays.

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💶 Shipping Costs

• Shipping costs are calculated at checkout based on your destination and order weight.

• Free shipping may apply for promotions or minimum purchase thresholds (if advertised on the site).

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📍 Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

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🌍 Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s laws.
These fees are not included in your order total and are the responsibility of the customer.

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🛡️ Shipping Liability

• Once your order leaves our facility and is handed over to the courier, Sirene Hair is not responsible for delays, loss, or damage during transit.

• Please ensure your shipping address is accurate. We are not liable for incorrect or incomplete addresses provided at checkout.

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❗ Undeliverable / Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, the customer is responsible for:

• Re-shipping fees

• Or will be issued a refund (excluding shipping costs) if the package is returned in original condition.